How to Refund Steam Games: A Comprehensive Guide

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Steam is one of the biggest digital gaming platforms in the world, and it offers millions of games for its users to enjoy. However, sometimes gamers might end up purchasing a game that turns out to be a disappointment, or they might change their minds about a game they have bought. In such cases, Steam offers a refund policy that allows users to return games they are not satisfied with. In this article, we will guide you through the process of refunding steam games so that you can get your money back without any hassle.

What is Steam’s Refund Policy?

Before we delve into the process of refunding steam games, let’s discuss Steam’s refund policy. According to the policy, any game can be refunded within fourteen days of purchase, provided it has been played for less than two hours. If you meet these criteria, then Steam will automatically process your refund, and you will receive the money in your account within seven days.

However, there are some exceptions to the policy. For example, if you have purchased a game as a gift for someone else, you will not be able to refund it. Additionally, some games and DLCs cannot be refunded due to their nature, so it is important to check the refund policy of the game you are purchasing beforehand.

How to Refund Steam Games: Step by Step Guide

Now that we’ve covered the basics of the refund policy, let’s dive into the steps you need to take to refund a game on Steam.

Step Description
Step 1 Log in to your Steam account and go to your account details.
Step 2 Click on ‘View Purchase History’ to see a list of all the games you have bought.
Step 3 Find the game you want to refund and click on ‘Request a refund.’
Step 4 Choose the reason for your refund and click on ‘Submit Request.’
Step 5 Steam will automatically process your refund, and you will get your money back within seven days.

FAQs about Refunding Steam Games

1. Can I refund a game if I have played it for more than two hours?

Unfortunately, if you have played a game for more than two hours, you will not be able to refund it. The only exception to this rule is if you encounter technical issues that prevent you from playing the game, such as crashes or bugs.

2. Can I refund a game that I have gifted to someone?

No, you cannot refund a game that you have gifted to someone else. However, the person who received the gift can refund it if they meet the criteria for a refund.

3. Can I refund DLCs and in-game purchases?

Some DLCs and in-game purchases are refundable, but not all of them. You should check the refund policy of the specific DLC or in-game purchase before buying it.

4. How long does it take to get my refund?

If your refund is approved, you will receive your money back within seven days. However, it may take longer if you paid with a payment method that requires additional processing time.

5. Can I refund a game that I bought from a third-party seller?

No, Steam’s refund policy only applies to games purchased directly from Steam. If you bought a game from a third-party seller, such as a key reseller, you will have to contact them directly to discuss their refund policy.

6. Can I refund a game that I bought during a sale?

Yes, you can refund a game that you bought during a sale as long as you meet the refund criteria.

7. Can I get a refund for a game that has been removed from Steam?

If a game has been removed from Steam, you will not be able to refund it. However, you may be eligible for a refund if the game was removed due to technical issues that prevented you from playing it.


Refunding a game on Steam can be a straightforward process if you follow the steps outlined in this guide. Remember to check Steam’s refund policy before buying a game, and don’t hesitate to request a refund if you are not satisfied with your purchase. We hope this guide has been helpful and encourages you to take advantage of Steam’s refund policy.

Please Note:

This article is for informational purposes only, and we cannot be held responsible for any errors or omissions in the information provided. Steam’s refund policy is subject to change, so make sure to check their website for the latest updates. Additionally, we cannot guarantee that your refund request will be approved, as Steam reserves the right to deny refunds in certain cases.